News and updates from Dain

How we work, what we have learned in the field, and the occasional argument against buying software you do not need.

15 July 2026Point of view

Buy vs build: why we think most businesses get this decision wrong

The annual software audit, subscription fatigue, and a question most companies ask too late. Our unpopular opinion: for the tools at the heart of how you work, building often beats buying.

Jack Taylor

14 July 2026Operations

The real cost of 'we've always done it this way'

Manual processes, siloed data and legacy systems drain time and money. Here is the real cost of 'we've always done it this way', and what to do about it.

Jack Taylor

8 July 2026How we work

What a Deep Dive Workshop actually looks like

Half a day, your team in one room, and a map of where the work really goes. No slides, no discovery phase, no invoice at the end of it.

Jack Taylor

1 July 2026How we work

Three questions to ask before you buy any software

Most procurement decisions are made against a feature list. Feature lists are written by the vendor. Here is what to ask instead.

Dane Krambergar

24 June 2026Operations

The spreadsheet that quietly runs your organisation

Every operations team has one. It started as a stopgap, it now holds the business together, and exactly one person understands it.

Dane Krambergar

10 June 2026Operations

Your data is not messy. Your definitions are.

Two teams report different numbers for the same thing and everyone blames the data. The data is usually fine. The disagreement is upstream of it.

JTDK

Jack Taylor and Dane Krambergar

19 May 2026Point of view

Why we would rather fix your process than sell you software

Software makes a process faster. It does not make a bad process good. It just gets you to the wrong answer sooner, and at scale.

JTDK

Jack Taylor and Dane Krambergar

28 April 2026Point of view

The cheapest process step is the one you delete

Automation makes a step faster. Deletion makes it free, instant, and impossible to get wrong. We reach for the second one first.

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